Overview
Support Engineer (L1 Support)
NTT DATA is seeking a Support Engineer (L1 Support) to join its team. The role focuses on monitoring and maintaining production data platforms and providing first level operational support in a 24x7 environment.
Key Responsibilities
- Support production environments that use ADF, Azure SQL, Databricks, Snowflake, and Power BI.
- Monitor production data pipelines continuously in a 24x7 support model with rotating shifts.
- Perform initial incident triage and classify severity of issues.
- Execute documented runbooks and standard recovery procedures when incidents occur.
- Maintain incident communications, update support tickets, and provide status reports.
- Escalate unresolved incidents to Level 2 support teams with relevant diagnostic details.
About NTT DATA
NTT DATA is a global business and technology services provider with operations in more than 50 countries. The company delivers enterprise scale solutions across AI, cloud, security, connectivity, data centers, and application services.
As part of the NTT Group, which invests more than $3 billion annually in research and development, NTT DATA works with organizations worldwide to support digital transformation and innovation.
NTT DATA is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Browse More Jobs
Education Requirements
- Bachelor's degree or equivalent technical qualification
Eligible Batch Years
NTT Data
NTT Data is a global leader in IT services and consulting, headquartered in Tokyo, Japan. Founded in 1988, the company is part of the Nippon Telegraph and Telephone (NTT) Group, one of the world's largest telecommunications and IT service providers. NTT Data delivers a wide range of services including digital transformation, cloud solutions, application development, business process outsourcing, and IT infrastructure management. With a mission to help clients navigate and thrive in the digital era, the company serves diverse industries such as healthcare, financial services, manufacturing, public sector, and telecommunications.
Operating in over 50 countries, NTT Data employs more than 150,000 professionals worldwide, making it one of the largest IT service providers globally. The company is recognized for its strong emphasis on innovation, customer-centric solutions, and sustainable business practices. In recent years, NTT Data has expanded its capabilities through strategic acquisitions and partnerships, enhancing its expertise in emerging technologies like AI, IoT, and data analytics. Its consistent ranking among top global IT service firms underscores its reputation for delivering high-quality, reliable, and forward-looking solutions to clients worldwide.
Company Details
Connect With Us
Websitenttdata.com