Overview
Role Overview
Credera is seeking a Monitoring / NOC Associate Engineer with up to two years of experience to support the IT Operations team. The role focuses on monitoring systems, applications, and infrastructure to maintain stable operations and ensure rapid response to incidents.
The engineer will identify alerts, carry out initial troubleshooting, and escalate issues to the appropriate teams when required.
Key Responsibilities
- Monitor production systems, applications, servers, and network infrastructure using monitoring tools.
- Detect, investigate, and respond to alerts and incidents promptly.
- Perform first-level troubleshooting and escalate issues to the relevant teams when necessary.
- Track and update incidents through the ticketing system.
- Conduct routine system health checks and operational monitoring activities.
- Maintain incident records and assist with basic root cause analysis.
- Follow defined operational procedures and escalation protocols.
- Collaborate with DevOps, Infrastructure, and Engineering teams to maintain system stability.
Required Skills
- Basic understanding of Linux or Unix systems.
- Experience with monitoring tools such as New Relic and AWS CloudWatch.
- Knowledge of networking fundamentals including TCP/IP, DNS, and HTTP/HTTPS.
- Exposure to cloud environments such as AWS or Azure is beneficial.
- Familiarity with ticketing platforms like Jira or ServiceNow.
This role operates in a shift-based monitoring environment supporting 24x7 operations.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
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Education Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
Credera
Credera is a global consulting firm that specializes in strategy, digital transformation, data, and technology services. Founded in 1999 and headquartered in Dallas, Texas, the company works with enterprises across industries to solve complex business challenges through a combination of management consulting, advanced analytics, cloud platforms, and customer experience solutions. Credera’s mission centers on helping organizations transform their operations and create measurable value through technology-driven innovation and data‑informed decision making.
The firm employs several thousand professionals across North America, Europe, Asia, and the Middle East, serving clients in sectors such as financial services, healthcare, retail, and telecommunications. In 2018, Credera was acquired by Omnicom Group, one of the world’s largest marketing and communications companies, strengthening its ability to deliver integrated digital, marketing, and technology consulting services. The company is widely recognized for its collaborative consulting approach and strong culture, and it has continued expanding capabilities in cloud architecture, data engineering, and AI-driven business transformation.
Company Details
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Websitecredera.com