Mastercard Hiring BizOps Engineer I in Pune | DevOps Role

BizOps Engineer I

Mastercard powers economies and enables people in more than 200 countries and territories. The company works with partners worldwide to build a sustainable digital economy where transactions are secure, simple, and accessible.

The Dispute Resolution BizOps team is seeking a Site Reliability focused engineer who enjoys solving complex problems and building automation. This role contributes to developing CI/CD pipelines, improving DevOps practices, and supporting automation initiatives across engineering teams.

Mission

Business Operations acts as the production readiness steward for the platform. The team partners closely with developers to design, build, implement, and support technology services while ensuring operational standards such as availability, performance, capacity planning, monitoring, and automated deployments.

The team focuses on operational excellence by improving day to day service reliability, identifying root causes during incidents, and strengthening systems through proactive engineering practices. BizOps also supports risk management and compliance across environments while helping standardize support activities and collaboration with internal and external stakeholders.

Another key responsibility is aligning product priorities with operational needs. Continuous review of application performance and operational data helps provide feedback to development teams and improves the overall customer experience.

Responsibilities

• Participate in the full service lifecycle from design and development through deployment, operation, and continuous improvement.
• Review ITSM activities on the platform and provide feedback to development teams on operational gaps or resilience concerns.
• Support services before production through system design consultation, launch readiness reviews, and capacity planning.
• Monitor production services to track availability, latency, and overall system health.
• Improve system scalability through automation and push for changes that increase reliability and delivery speed.
• Support the CI/CD pipeline that promotes applications into higher environments with validation and operational checks.
• Handle incident response processes and participate in blameless postmortems.
• Investigate production issues across the technology stack to reduce recovery time and restore services efficiently.
• Collaborate with globally distributed teams across multiple locations and time zones.
• Share technical knowledge and assist in mentoring junior team members.

Qualifications

• Bachelor's degree in Computer Science or a related technical discipline involving coding such as physics or mathematics, or equivalent practical experience.
• Understanding of algorithms, data structures, scripting, pipeline management, and software design principles.
• Ability to debug applications, optimize code, and automate routine operational tasks.
• Experience with one or more programming languages such as C, C++, Java, Python, Go, Perl, or Ruby is preferred.
• Interest in designing and troubleshooting large scale distributed systems.
• Familiarity with CI/CD tools including Git or BitBucket, Jenkins, Maven, Artifactory, and Chef is desirable.
• Ability to collaborate with development, operations, and product teams to improve automation and operational practices.

All employees handling Mastercard systems and information are responsible for following corporate security policies, protecting the confidentiality and integrity of data, reporting any suspected security issues, and completing mandatory security training.