Mastercard supports economies and enables people across more than 200 countries and territories. The company works with partners to build a sustainable economy where individuals, businesses, and governments can prosper. Through technology, partnerships, and innovation, Mastercard provides secure, simple, and accessible digital payment solutions.
The Dispute Resolution BizOps team is seeking a Site Reliability Engineer who can help address operational challenges, strengthen CI/CD pipelines, and advance DevOps automation and best practices. The role suits individuals who enjoy problem solving, automation, and improving engineering processes.
Business Operations drives the DevOps transformation within Mastercard by providing tooling and advocating consistent standards across development, quality, release, and product teams. Team members collaborate closely with different stakeholders to prioritize needs, strengthen systems, and build reliable operational processes.
Business Operations acts as the production readiness steward for the platform. Engineers partner with developers to design, implement, and support technology services while ensuring operational standards such as availability, capacity, performance monitoring, deployment automation, and self-healing systems are integrated throughout the delivery lifecycle.
The team supports daily operations with a strong focus on triage and root cause analysis while understanding the business impact of products. By shifting earlier into the development lifecycle, BizOps teams aim to manage production and change activities proactively, improving customer experience and increasing the value of supported applications.
BizOps also focuses on risk management, compliance, and standardizing application support practices. The team acts as a centralized point of collaboration with internal and external stakeholders, ensuring effective communication and operational efficiency.
The role aligns product and customer priorities with operational requirements. Teams regularly review system performance and provide feedback to development partners to improve reliability and overall user experience.
All work involving Mastercard systems, information, or assets carries responsibility for information security. Employees must follow company security policies, maintain the confidentiality and integrity of accessed data, report any suspected security incidents, and complete required security training as defined by Mastercard guidelines.
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Mastercard is a leading global payments technology company headquartered in Purchase, New York, USA. Founded in 1966, it operates one of the world's largest payment networks, connecting consumers, financial institutions, merchants, governments, and businesses in over 210 countries and territories. The company's mission is to make transactions safe, simple, smart, and accessible, driving innovation in digital payments and financial inclusion. With more than 30,000 employees worldwide, Mastercard is recognized for its strong brand, secure infrastructure, and commitment to advancing commerce through cutting-edge technology.
Mastercard's core activities include processing payment transactions, developing secure payment solutions, and offering value-added services such as fraud prevention, data analytics, and loyalty programs. In recent years, the company has expanded its portfolio through strategic acquisitions and partnerships, including ventures into open banking, cybersecurity, and blockchain-based solutions. Notably, Mastercard has been active in promoting sustainability and inclusive growth, launching initiatives to support small businesses and underserved communities. Its market position remains robust, competing alongside Visa and American Express as one of the most trusted names in global financial services.
Websitemastercard.com
