Mastercard Hiring Analyst, Analytics & Metrics in Gurgaon | ₹6-10 LPA

Analyst, Analytics & Metrics

The Global Statistics and Quarterly Mastercard Reporting (QMR) team manages the collection, analysis, and reporting of Mastercard’s operational performance. The team focuses on delivering accurate and timely reporting of key metrics while maintaining strong data integrity and procedural controls. This group also contributes ideas to improve internal and external reporting of business metrics.

As a member of the QMR team, you will participate in quarterly close activities and assist with operational process management, development, and improvements. The role also includes analyzing operational data and supporting reporting needs across the organization.

Key Responsibilities

• Assist in collecting, validating, and reporting quarterly operational data.
• Apply analytics to customer reported data to help identify and prevent potential revenue leakage.
• Conduct analytical research on QMR and switched activity to support management discussions.
• Prepare detailed and persuasive analytics on customer performance data.
• Support projects related to operational metrics, drivers, and associated revenue.
• Communicate with customers to resolve inquiries and outstanding issues.
• Provide customer support and training related to QMR topics for both internal and external stakeholders.
• Maintain clear documentation in internal systems for tracking inquiries.
• Assist with quarterly QMR business updates shared with regional finance teams.
• Contribute to testing system enhancements and improving operational processes.

Candidate Profile

• Self-driven individual who can work effectively under tight timelines.
• Strong analytical mindset with attention to detail and the ability to investigate root causes.
• Ability to manage multiple tasks while organizing and prioritizing workload.
• Experience or exposure to FP&A is preferred.
• Knowledge of change management or implementing process improvements in an operational setting is beneficial. Six Sigma certification is a plus.
• Strong organizational and problem-solving abilities.
• Good customer service orientation and communication skills.
• Proficiency with PC tools including Microsoft Excel, Word, and Outlook, and the ability to learn internal systems quickly.

Corporate Security Responsibility

All work involving access to Mastercard systems, assets, and information carries inherent security responsibilities. Employees are expected to follow company security policies, maintain the confidentiality and integrity of information, report suspected security incidents, and complete required security training as outlined by Mastercard guidelines.