Overview
About the Role
Cornerstone OnDemand is seeking a Junior Support Specialist for a 12-month internship based in our Pune office. This position is part of the Global Customer Support Team and focuses on providing Level 1 support to clients using Cornerstone OnDemand products.
Key Responsibilities
- Deliver an exceptional customer experience, meeting or exceeding Customer Satisfaction (CSAT) metrics.
- Follow established support processes to meet Service Level Agreements (SLAs).
- Communicate effectively with customers via CRM (Salesforce), phone, and email.
- Provide timely updates until resolution to prevent backlog and case aging.
- Prioritize cases with high customer impact and ensure prompt resolution.
- Engage next-level support when required, ensuring proper triage and documentation.
- Utilize knowledge base and forums for problem-solving and resource sharing.
- Continuously enhance knowledge of Cornerstone OnDemand products and related technologies.
- Collaborate with team members to contribute to the overall success of the organization.
- Adhere to privacy and security guidelines.
Qualifications
- Bachelor’s degree in Computer Science or equivalent.
- Less than one year of customer-facing application support experience.
- Basic understanding of SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
- Excellent written and verbal communication skills.
- Customer-centric mindset with a passion for service excellence.
- Strong analytical and problem-solving abilities.
- Preferred: Familiarity with support workflows, CRM tools like Salesforce, and SLA-driven environments.
- Ability to work in a 24x7 environment, primarily US shifts.
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Education Requirements
- Bachelor’s degree in Computer Science or equivalent
Eligible Batch Years
Cornerstone
Cornerstone OnDemand is a leading global provider of cloud-based talent management software solutions. Founded in 1999, the company empowers organizations to recruit, train, and manage their workforce effectively through an integrated suite of learning, performance, and succession planning tools. With a mission to help clients realize the potential of their people, Cornerstone serves a diverse range of industries including corporate enterprises, government agencies, and non-profit organizations.
Headquartered in Santa Monica, California, Cornerstone has grown to employ over 3,000 professionals worldwide and supports millions of users across more than 180 countries. The company is widely recognized for its strong market position in learning management systems (LMS) and human capital management (HCM) solutions. In recent years, Cornerstone has expanded its capabilities through strategic acquisitions, such as the purchase of Saba Software, enhancing its product portfolio and global reach. Its commitment to innovation and customer success has earned it consistent recognition as a leader in talent management technology.
Company Details
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Websitecornerstoneondemand.com