HSBC offers careers that open doors to new possibilities. Join a global banking organisation that provides opportunities, support, and rewards to help employees grow and advance in their careers.
This role handles general customer interactions within a contact centre environment across multiple products or propositions. The position focuses on delivering high-quality service and completing the Video Customer Identification Process (VCIP) during the first customer interaction whenever possible.
The role requires ownership of customer requests, ensuring resolution through the defined process while meeting individual performance indicators and maintaining strong quality and compliance standards.
HSBC is committed to creating an inclusive workplace where employees are respected and encouraged to develop professionally. The organisation promotes continuous learning, flexible working practices, and a diverse environment.
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HSBC Holdings plc is one of the world's largest banking and financial services organizations, headquartered in London, United Kingdom. Founded in 1865 to finance trade between Europe and Asia, HSBC has grown into a global multinational with operations in over 60 countries and territories. The bank serves more than 39 million customers through its global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Its mission is to open up a world of opportunity for its customers, helping them to thrive and grow in a connected, international economy.
With a workforce of over 200,000 employees, HSBC is recognized for its strong international network, particularly in Asia, Europe, the Middle East, and the Americas. The company is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. In recent years, HSBC has focused on digital transformation, sustainable finance, and supporting the transition to a net-zero global economy. The bank has also made headlines for restructuring initiatives aimed at streamlining operations and enhancing profitability in key growth markets.
Websitehsbc.com
