Overview
Technical Support Engineer
Description
- Provide technical support services for computers and IT software to Japanese users through phone-based assistance.
- Deliver IT related solutions to customers within the defined service time and ensure their requirements are addressed effectively.
Requirements
- Native Japanese speaker with clear pronunciation.
- High school education or higher.
- Basic knowledge of IT software and hardware. Candidates with a technical background or call center experience are preferred.
- Ability to use office tools such as Outlook and Excel.
- Strong customer service awareness and communication ability.
- Good logical thinking, willingness to learn, and ability to work independently with a high sense of responsibility.
- Must be able to work in rotating shifts.
Work Schedule
The service operates 365 days a year. Employees follow a five-days-on, two-days-off rotation schedule. Typical shifts include 8:00–17:00 for early shift and 11:00–20:00 for late shift. Compensatory leave is provided when working on weekends.
Equal Opportunity Employer
HP provides equal employment opportunities to employees and applicants regardless of race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, veteran status, marital status, medical condition, pregnancy, genetic information, political affiliation, or any other status protected by applicable laws.
Disclosure of personal information requested during the hiring process is voluntary and will be kept confidential. Applicants will not face any adverse treatment for choosing not to disclose such information.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Education Requirements
- High school diploma or higher
Eligible Batch Years
HP
HP Inc. is a globally recognized leader in personal computing and printing solutions, headquartered in Palo Alto, California, USA. Founded in 1939 as Hewlett-Packard, the company has evolved into one of the most influential technology brands in the world, serving millions of customers across consumer, business, and enterprise markets. HP's mission is to create technology that makes life better for everyone, everywhere, by delivering innovative products, services, and solutions that empower individuals and organizations to achieve more.
With a workforce of over 50,000 employees worldwide, HP operates in more than 170 countries and maintains a strong market position in PCs, laptops, printers, and imaging technologies. The company is also expanding into sustainability-focused initiatives, including recyclable materials and energy-efficient devices. Recent achievements include advancements in 3D printing for industrial applications and continued leadership in hybrid work solutions. HP's reputation is built on decades of innovation, quality, and customer-centric design, making it a trusted name in technology for both home and professional use.
Company Details
Connect With Us
Websitehp.com
