HP Hiring Field Technical Support Associate in Mumbai | IT Support

Role Overview

This position focuses on delivering post sales software services tailored to local customer accounts. The associate responds to various technical queries and uses proactive monitoring to help prevent issues. The role aims to maintain high customer satisfaction by addressing requirements quickly and resolving problems efficiently.

You will troubleshoot issues related to IT infrastructure, follow established standards, and support operational plans as assigned. Work is generally carried out under supervision while ensuring service quality and responsiveness for customers.

Key Responsibilities

• Provide post sales technical support and software related services to local customer accounts.
• Respond to technical questions and service requests from users.
• Use monitoring tools to identify and prevent potential system issues.
• Troubleshoot problems related to IT infrastructure and resolve them according to established procedures.
• Follow company standards and contribute to operational support activities.
• Complete assigned tasks under supervision while maintaining service quality.

Equal Opportunity Employer

HP Inc. provides equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, veteran status, marital status, familial status, medical condition, pregnancy, genetic information, political affiliation, or any other characteristic protected by applicable laws.

Disclosure of requested information is voluntary and will be kept confidential. It will not result in any adverse treatment.