Helpdesk Associate - ITIL at NTT DATA | Coimbatore

NTT DATA is looking for an innovative and passionate Helpdesk Associate to join our team in Coimbatore. We are an inclusive and forward-thinking organization, and we want you to grow with us.

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update, and escalate support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support business users and the internal IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willing to learn and grow in other IT business areas.

Requirements

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• 24/7 rotational shifts and week offs, work from office mandatory.
• Comfortable working with various stakeholders.
• Strong troubleshooting, bug-finding, and resolution skills.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge (Windows 10, macOS, iOS, Android, Google Suite, Microsoft Environment).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. As one of the world's leading AI and digital infrastructure providers, we offer unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and industry solutions help organizations move confidently into the digital future. As a Global Top Employer, we have experts in more than 50 countries and offer access to a robust ecosystem of innovation centers and partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.