HCLTech is Hiring Administrator - Java (Bengaluru) | ₹4-7 LPA

Job Summary

The Support Operations Administrator helps keep support and operations running smoothly across the organization. The role independently resolves support tickets, provides on-call support, and carries out root cause analysis to improve customer satisfaction. The administrator follows quality standards and regulatory requirements, which supports operational efficiency and positive customer feedback.

Key Responsibilities

1. Follow quality standards and regulatory requirements by applying best practices in Saviynt PAM administration and Java development, in line with company policies.
2. Provide on-call support for escalated issues by performing root cause analysis with Java debugging tools and Saviynt PAM logs to identify and fix underlying problems.
3. Maintain the knowledge base and train freshers and coach analysts on Saviynt PAM and Java best practices.
4. Resolve support tickets independently within the agreed SLA using Saviynt PAM functions and Java applications, ensuring timely and efficient handling of customer queries.
5. Improve customer experience and CSAT by achieving first call resolution through effective troubleshooting in Saviynt PAM and Java environments, while reducing rejected resolutions and reopened cases.

Skill Requirements

1. Proficiency in Saviynt PAM administration and Java development, with solid knowledge of application support and operations.
2. Familiarity with root cause analysis techniques and tools for effective problem-solving in support scenarios.
3. Understanding of quality standards and regulatory requirements relevant to support and operations.
4. Strong communication skills for interacting with customers and team members.

Other Requirements

Optional but valuable: certifications in Saviynt PAM and Java development.