GlobalLogic Hiring Senior Member Compute Engine (Nagpur) | Freshers

GlobalLogic is looking for enthusiastic freshers with a solid grounding in cloud technologies, networking and Linux concepts to join its Technical Support team. The role covers troubleshooting issues, assisting customers and working with cross-functional teams to deliver high-quality technical support.

Mandatory Skills

• Networking support or basic understanding of networking concepts, Linux, along with a relevant networking certification and any cloud platform.
• Knowledge of cloud support concepts, including monitoring, logging, incident handling and network troubleshooting fundamentals.

Responsibilities

• Support customers via chat, email and phone to resolve technical issues.
• Handle and track support tickets to ensure timely resolution, and troubleshoot cloud and product-related issues.
• Meet SLA/SLO targets and maintain high customer satisfaction. Use cloud tools for debugging and root cause analysis.
• Document issues and solutions for continuous improvement.
• Collaborate with engineering and cloud teams for escalations and issue resolution.

Shift and Work Model

• Work model: work from office, in rotational 24/7 shifts (5 working days and 2 weekly offs).

What We Offer

Exciting Projects: Work across industries such as high-tech, communication, media, healthcare, retail and telecom with well-known global brands.

Collaborative Environment: Build skills with a diverse, talented team in an open, relaxed setting, with possible opportunities to work abroad in global centers or client facilities.

Work-Life Balance: Flexible work schedules, opportunities to work from home, paid time off and holidays.

Professional Development: Communication skills training (GL Vantage, Toastmasters), stress management programs, professional certifications, and technical and soft skill training.

Excellent Benefits: Competitive salaries, family medical insurance, group term life insurance, group personal accident insurance, NPS, periodic health awareness programs, extended maternity leave, annual performance bonuses and referral bonuses.

Fun Perks: Sports events, cultural activities, subsidised food, corporate parties, GL Zones, rooftop decks and a GL Club, plus discounts at popular stores and restaurants.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, it has been at the forefront of the digital revolution, helping create innovative and widely used digital products and experiences.