Genpact Mumbai Hiring Analyst Service Desk | Office Based

Genpact is an agentic and advanced technology solutions company that uses process intelligence and artificial intelligence to deliver measurable outcomes for global enterprises. The company is known for its AI Gigafactory accelerator, its strong partner ecosystem and its client-centric, active learning culture.

Role Overview

As a Service Desk Analyst, you will provide technical support to customers and help keep their systems running smoothly.

Key Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues.
• Install and configure computer systems and applications.
• Collaborate with IT teams to escalate complex technical issues for resolution.
• Create and maintain technical documentation and knowledge base resources for support purposes.

Why Join Genpact?

• Lead AI-powered transformation: Drive innovation and solve real-world business challenges.
• Make an impact: Help global enterprises solve business challenges that matter.
• Accelerate your career: Gain hands-on experience, mentorship, and world-class learning opportunities.
• Work with the best: Join over 140,000 bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture: Courage, curiosity, and incisiveness, built on a foundation of integrity and inclusion, let your ideas fuel progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in the hiring process in any way.