Finastra is hiring Associate Technical Engineer | Fresher | 7LPA

Role Summary
Finastra is hiring Associate Technical Engineers for our Customer Support team. In this role, you will be the key technical interface between our global clients and our internal teams. You will contribute to delivering a world-class customer experience by resolving issues, analyzing bugs, and supporting product usage. This is an opportunity to join a leading financial technology firm working on high-impact solutions that power some of the world's largest banks.

Key Responsibilities
As an Associate Technical Engineer, your day-to-day responsibilities will include:

• Responding to customer queries, technical issues, and support requests.
• Analyzing and replicating reported issues in Finastra environments.
• Performing root cause analysis and suggesting appropriate solutions.
• Providing timely updates to clients on issue status and resolution.
• Collaborating with other departments to resolve escalated issues.
• Participating in client meetings and WebEx sessions to enhance communication and speed up investigations.
• Validating software defects and verifying fixes.
• Writing technical documentation and best practices.
• Assisting in writing basic scripts and utilities with support from senior team members.
• Escalating issues to team leads or managers when necessary.

Eligibility Criteria

• Education Requirement: Bachelor’s Degree in Computer Science, Mathematics, Business IT, or related field
• Batch Eligible: 2022, 2023, 2024, 2025

Required Technical Skills
C, C++, SQL, Java, C#, Visual Studio, Eclipse, Solaris Studio, Solaris, Linux, Windows, CORBA, Orbix, JMS, ActiveMQ, Tomcat

Other Requirements

• Strong debugging and troubleshooting skills
• Familiarity with operating systems such as Solaris, Linux, and Windows
• Excellent verbal and written communication in English
• Analytical thinking and attention to detail
• Ability to work independently and as part of a team
• Customer-centric attitude

Perks and Benefits
Finastra offers a comprehensive range of benefits that include:

• Unlimited vacation policy (location-dependent), hybrid work flexibility, and paid time off for voting, sick leave, and bereavement
• Access to one-on-one confidential therapy and personalized coaching
• Health insurance, life and disability insurance, retirement plans, and lifestyle benefits
• Paid volunteering time and donation matching under ESG programs
• Participation in employee resource groups supporting DEI initiatives
• Online learning and accredited career development resources
• Company-wide recognition programs and regular employee feedback surveys