Overview
Job Description
Make sure process transactions are handled according to standard procedures. Meet the targets assigned for the process and keep transaction quality within the predefined parameters. Follow company policies and procedures.
Focus on customer satisfaction, relationship building, clear communication, and timely resolution of customer concerns. Achieve key process targets in line with the SLA (Service Level Agreement).
Key Responsibilities
- Process transactions as per standard procedures
- Meet assigned process targets
- Maintain transaction quality against predefined parameters
- Adhere to company policies and procedures
- Focus on customer satisfaction, rapport building, effective communication and timely resolution of customer concerns
- Achieve key process targets in line with the SLA (Service Level Agreement)
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Education Requirements
- Graduate in any stream
Eligible Batch Years
EXL
EXL (EXL Service Holdings, Inc.) is a global data analytics, digital operations, and business process management company headquartered in New York, United States. Founded in 1999, the company helps organizations transform their operations using data, artificial intelligence, and domain expertise. EXL serves clients across industries such as insurance, healthcare, banking and financial services, retail, and travel, providing services that include analytics, AI-driven decision support, finance and accounting outsourcing, and customer operations.
With a workforce of tens of thousands of employees operating across North America, Europe, Asia, and other global delivery centers, EXL is recognized as a leading provider in the analytics-led outsourcing and digital transformation space. The company combines deep industry knowledge with advanced data science and cloud technologies to help enterprises improve efficiency, manage risk, and enhance customer experience. In recent years, EXL has strengthened its analytics and AI capabilities through acquisitions and platform investments, positioning itself as a prominent player in data-driven business services.
Company Details
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Websiteexlservice.com