Overview
Role Overview
We are seeking a Customer Service Quality Executive proficient in both English and Kannada. This role involves monitoring customer service interactions, providing actionable feedback, and ensuring high-quality support standards are met.
Key Responsibilities
- Monitor customer service calls and provide insights to improve processes
- Assist in developing and implementing quality assurance procedures
- Collect data to enhance advisor performance
- Provide constructive feedback on advisor recommendations
- Establish and maintain customer support quality standards
Required Skills & Experience
- 0 - 3 years of experience in customer service or quality assurance
- Excellent communication skills in English and Kannada
- Strong customer service orientation
- High sense of ownership and leadership qualities
- Exceptional listening and analytical abilities
- Ability to collaborate effectively with teams
Perks & Benefits
- Fully remote work opportunity
- Comprehensive health insurance for you and your family
- CTC: ₹4,54,600 per annum
Application Process
If shortlisted, you will receive an email with a link to record a short video resume. Please ensure you check your inbox and complete this mandatory step.
Note: Ditto does not charge any fees during the recruitment process. For any queries, contact careers@joinditto.in.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Education Requirements
- No specific degree mentioned
- proficiency in English and Kannada is mandatory
Eligible Batch Years
Ditto
Ditto is a fast-growing Indian startup that specializes in simplifying insurance decisions for consumers through personalized advisory services. Founded in 2021, Ditto's mission is to make insurance understandable, transparent, and accessible by offering unbiased recommendations tailored to individual needs. The company leverages a team of trained advisors and digital tools to guide users through health, term, and other insurance products, ensuring they make informed choices without pressure from sales tactics.
With a strong emphasis on education and clarity, Ditto has built a reputation for its customer-centric approach and straightforward explanations of complex policies. Operating primarily online, the company has quickly gained traction among young professionals and families seeking trustworthy guidance in India's rapidly evolving insurance market. Recent developments include expanding its advisory team and enhancing its digital platform to support more interactive and personalized consultations.
Company Details
Connect With Us
Websiteditto.in