Overview
Broad outline of the Role
- This role involves operations at a submarine network cable landing station. It is an operational position that may require seeking appropriate guidance and advice to ensure quality outcomes.
Minimum Qualifications & Experience
- Graduate (BE/BTech) with 0-1 years of experience
Other Knowledge & Skills
- Demonstrated problem-solving skills
- Prior experience in customer service support within fast-paced, high-availability, 24x7 environments
- Staying updated with the latest technologies in the domain
Key Responsibilities
- Take ownership of customer issues reported and provide resolution.
- Research, diagnose, troubleshoot, and identify solutions for system or configuration issues.
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
- Ensure SLAs are achieved and work proactively to maintain them.
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Key Skills
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Education Requirements
- BE/BTech
Eligible Batch Years
Tata Communications
Tata Communications is a leading global digital infrastructure provider headquartered in Mumbai, India. Established in 1986, the company is part of the Tata Group, one of India's largest and most respected conglomerates. Tata Communications operates an extensive network that spans over 500,000 km of subsea fiber and more than 210,000 km of terrestrial fiber, connecting businesses to 200 countries and territories worldwide. Its mission is to enable digital transformation for enterprises by delivering secure, reliable, and scalable connectivity, cloud, security, and collaboration solutions.
With over 7,000 employees across multiple continents, Tata Communications serves a diverse portfolio of clients, including multinational corporations, governments, and service providers. The company is recognized for its leadership in global network services, IoT connectivity, and unified communications. In recent years, Tata Communications has expanded its offerings in edge computing, hybrid cloud solutions, and cybersecurity, and has been involved in strategic partnerships to enhance digital ecosystems. It continues to maintain a strong market position as a trusted partner for enterprise-grade digital infrastructure, earning accolades for innovation and sustainability initiatives.
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Websitetatacommunications.com