CometChat Hiring Sales Development Representative (Remote)

Our Mission

CometChat aims to power customer growth through meaningful, intelligent, and safe user-to-user and user-to-agent engagement.

Products

Real-Time Conversations Platform

Provides 1:1, group, and broadcast messaging along with voice and video calling. The platform includes rich media support, pre-built UI kits, SDKs, APIs, and moderation capabilities designed for enterprise use.

Full Stack AI Agent Platform

Enables teams to build, connect, and deploy conversational AI agents, copilots, and chatbots. The platform offers agent-ready UI components, workflow orchestration, guardrails, RAG support, and advanced analytics for web and mobile applications.

Shared Services

• Moderation Engine: Context-aware moderation for text and media across multiple languages with automated handling.
• Notifications Engine: Smart delivery across push notifications, email, and SMS with personalization.
• Analytics and Insights: Metrics covering message engagement and AI agent performance.

Impact Across Industries

CometChat’s AI-powered engagement tools support a wide range of sectors including social communities, marketplaces, events, telemedicine, dating platforms, SaaS products, fintech, education, and gaming. These solutions enable safer communication, conversational assistants, automated moderation, and intelligent in-app interactions.

Position Overview

This individual contributor role directly supports company growth and revenue generation. Sales Development Representatives are a key part of the growth team and work with clients in India and globally who are building innovative technology products.

Key Responsibilities

• Plan and execute outreach strategies including segmentation, sequences, and messaging.
• Create personalized communication tailored to specific prospects.
• Generate prospect lists and guide leads through the sales pipeline toward product demonstrations.
• Engage prospects through email, LinkedIn, and cold calls to build interest.
• Qualify prospects using defined criteria and convert them into sales qualified leads.
• Maintain consistent and proactive communication with potential customers.
• Use marketing materials, case studies, and collateral effectively during outreach.
• Provide insights about prospect needs that can inform future marketing content.
• Share weekly expectations and provide semi-weekly updates with the founding team.
• Maintain CRM records and prepare reports for daily and weekly sales meetings.

Prioritized Experience and Capabilities

• 0 to 1 year of experience as a Sales Development Representative in a B2B technology environment, preferably within a startup.
• Strong written and verbal communication skills with attention to detail and organization.
• Data-oriented mindset and ability to make decisions with minimal guidance.
• Experience selling products with annual contracts of USD 10K or more is considered a plus.
• Comfortable learning and using new software tools independently.
• Ability to troubleshoot tools using online resources and vendor support.
• Previous experience using CRM platforms for email campaigns, reporting, and pipeline management.

Company Values

• Customer focus: Ensuring every customer receives exceptional support and success.
• Relentless improvement: Continuously experimenting, learning, and improving products and processes.
• Authenticity: Practicing empathy, asking questions, and anticipating customer needs.
• Enjoy the journey: Maintaining a positive and collaborative environment.

Interview Process

The hiring process includes several conversations with CometChat founders and key stakeholders. These discussions focus on understanding your expertise, approach to problem solving, and enthusiasm for the role while also giving you the opportunity to learn more about the company and its goals.