Overview
About the Role
The Technology Operations Engineer I is responsible for monitoring all customer-facing environments, including Production, Certification, New Release, and Disaster Recovery, within the Clearing & Trading business units. This role involves timely and efficient escalation according to departmental guidelines, accurate incident reporting to management, and thorough documentation of each incident and request, whether initiated by alerting tools or customer contact (internal or external).
Principal Accountabilities:
- Learn escalation protocols for various application areas and ECC documentation procedures. Develop proper phone etiquette for receiving calls and escalating issues, and learn to create bridge lines.
- Understand specific application flows and general functionality. Identify application log locations and perform initial log viewing for errors.
- Efficiently and appropriately utilize broad notification tools.
- Learn to use the department's website for process recovery. Become familiar with specific application recovery tools used by TOCC and learn to execute scripts for application recovery. Understand escalation and notification procedures for each application.
- Perform basic functions within incident management tools.
- Execute basic procedures for recycling monitoring agents.
- Utilize monitoring tools to detect errors, under the guidance of the Manager TOCC.
CME Group: Where Futures are Made
CME Group stands as the world's leading derivatives marketplace. Our identity goes deeper than that; here, you have the opportunity to influence global markets, transform industries, and build a career by shaping tomorrow. We invest in your success, and you own it, all while collaborating with a team of expert leaders who provide inspiration. We seek problem solvers, difference makers, and trailblazers to join our team.
At CME Group, we value and embrace the unique experiences and skills of our employees, ensuring all perspectives are acknowledged. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Browse More Jobs
Education Requirements
- Bachelor's degree
Eligible Batch Years
CME Group
CME Group Inc. is a leading global markets company headquartered in Chicago, Illinois, USA. Founded in 1898, it operates some of the world's largest derivatives exchanges, including the Chicago Mercantile Exchange, Chicago Board of Trade, New York Mercantile Exchange, and COMEX. The company's mission is to provide transparent, efficient, and innovative markets that enable businesses, investors, and institutions to manage risk and seize opportunities. CME Group offers a wide range of products across asset classes such as interest rates, equity indexes, foreign exchange, agricultural commodities, energy, metals, and cryptocurrencies.
With over 3,000 employees worldwide, CME Group is recognized for its robust technology infrastructure, advanced trading platforms, and commitment to market integrity. It serves clients in more than 150 countries and is a critical player in global finance, facilitating billions of dollars in transactions daily. Recent achievements include expanding its suite of cryptocurrency derivatives and enhancing its electronic trading capabilities through CME Globex. The company continues to innovate in areas like data services and market analytics, solidifying its reputation as a trusted leader in the financial services industry.
Company Details
Connect With Us
Websitecmegroup.com