Client Onboard Analyst Job at Citi Mumbai | Apply Now

Job Description

The Client Onboard Analyst 1 is a trainee professional role. It requires good knowledge of the range of processes, procedures, and systems used in carrying out assigned tasks, along with a basic understanding of the underlying concepts and principles. The role involves understanding how the team interacts with others to accomplish the objectives of the area. The analyst makes evaluative judgments based on analysis of factual information and resolves problems by identifying and selecting solutions through acquired technical experience, guided by precedents. The role requires exchanging information in a concise and logical way, being sensitive to audience diversity. The impact is limited but direct on the business through the quality of tasks and services provided, and is restricted to the job holder's own job.

Responsibilities

• Process client requests related to system setup, including signatory updates and documentation lodgment.
• Cooperate with internal partners to perform system maintenance based on documentation related to account opening and maintenance processes.
• Provide responses to client and internal inquiries.
• Prepare documentation for archiving.
• Apply appropriate bank regulations while processing requests.
• Stay updated with current procedures, internal rules, and external regulations, and follow changes in these documents.
• Document operational procedure updates.
• Process client instructions with high accuracy and effectiveness, ensuring deadlines are met.
• Verify and authorize data entered in the systems.
• Ensure all queries are handled efficiently and in a timely manner.
• Escalate urgent or risk issues through appropriate channels.
• Cooperate with and support other teams or employees as instructed by supervisors, including possible movement to another team or process.
• Perform other crucial tasks as instructed by supervisors, such as participating in trainings, projects, conference calls, and system testing.
• Ensure high levels of client satisfaction through strong product, process, and client knowledge, and identify and suggest process improvements.
• Assist in implementing validated process improvements.
• Understand procedures and controls for operational processes, support the manager with quality assurance, and perform within departmental procedures and compliance standards to minimize losses.
• Coordinate projects around internal processes and participate in user acceptance testing of new systems.
• Execute day-to-day responsibilities effectively and any other work instructed by the supervisor related to this function.
• Deliver routine and defined tasks daily while developing knowledge of the broader context of the work.
• Assess risk appropriately in business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.

Qualifications

• Previous experience in financial services is preferred.
• Knowledge of bank products in the scope of opening and maintaining bank accounts.
• Customer communication experience (internal/external).
• Knowledge in the field of finances and banking.
• Flexibility, team spirit, loyalty.
• High attention to detail.
• Good PC skills (Excel, Word).
• Fluent in both written and spoken English.
• Ability to work under pressure and meet deadlines.

Education

• Bachelor's/University degree or equivalent experience.