Client & Customer Service Analyst Jobs at DB | Vellore, India

Job Description:

Job Title: Client & Customer Service Analyst

Corporate Title: NCT

Location: Vellore, India

Role Description

• Ensuring DB Service Standards with respect to Customer Service, Compliance, and Corporate Security are adhered to.
• Ensuring total compliance with all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
• Error-free processing of transactions within specified SLAs.
• Ensuring laid down processes are followed; DB internal security standards are also followed.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy:

• Best-in-class leave policy.
• Gender-neutral parental leaves.
• 100% reimbursement under childcare assistance benefit (gender-neutral).
• Sponsorship for industry-relevant certifications and education.
• Employee Assistance Program for you and your family members.
• Comprehensive Hospitalization Insurance for you and your dependents.
• Accident and Term life Insurance.
• Complementary Health screening for 35 years and above.

Your key responsibilities

• Ensuring strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• All inputting related tasks and transactions processing, such as Cash Deposit/Withdrawal, Demat Transactions, Forex Transactions, Draft Issuance, RTGS/NEFT Processing, Stop Payments, Transfers, Cheque acceptances, etc., are carried out with 100% accuracy without errors.
• Ensuring cash is kept under dual custody, vault registers are signed by dual custodians, and in case of any corrections or alterations in the vault register, the same is duly authenticated by the dual custodians.
• Ensuring strict adherence to the German Money Laundering Form for cash transactions > EUR 15,000 or equivalent and Mitra Committee recommendation for cash transactions >= INR 10 lacs.
• Effective service delivery by reducing customer turnaround time.
• Effectively migrating teller queues to ATMs and other alternate channels.
• Ensuring NIL operational losses or compensation to customers due to any operational issue.
• Ensuring strict adherence to branch daily reports generation.
• Following complaint management procedures.
• Ensuring satisfactory compliance scores and implementing audit recommendations.
• Any suspicious transaction or activity must immediately be reported to the supervising officer.
• Overall upkeep of the lobby as per clean desk policy standards.
• Sourcing leads and referrals from walk-in and existing customers and minimizing time lag between referral and closure of business.
• Ensuring achievement as per Service Score Card on deepening the non-qualified customers through customer contact management.
• Structured service call for all new-to-bank customers and qualified/non-qualified customer base.

Your skills and experience

• Sourcing leads and referrals from walk-in and existing customers and minimizing time lag between referral and closure of business.
• Ensuring achievement as per Service Score Card on deepening the non-qualified customers through customer contact management.
• Structured service call for all new-to-bank customers and qualified/non-qualified customer base.

Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair, and inclusive work environment.