Overview
Key Responsibilities
1. Platform Monitoring & Operational Support
- Monitor enterprise integration platforms including MuleSoft, GoAnywhere, EDBIC, ELK/Elastic.
- Proactively identify integration failures, performance issues, and data discrepancies.
- Support 24x7 operational coverage through shift-based rotations as required.
- Ensure timely incident acknowledgment, triage, and resolution within SLA.
2. Incident & Problem Management
- Handle L2 production incidents, perform impact analysis, and drive recovery.
- Participate in RCA and CAPA activities, documenting root causes and preventive actions.
- Coordinate with leads and cross-functional teams during major incidents and escalations.
3. Automation & Tooling
- Develop and enhance automation solutions for operational efficiency (e.g., alerting, ServiceNow ticket creation, health checks).
- Build and maintain monitoring dashboards (Elastic/Kibana) to improve visibility and proactive detection.
4. Deployment & Change Support
- Support deployments and post-deployment validation across integration platforms.
- Ensure adherence to Change Management (CRs, freeze windows, approvals).
- Assist with version upgrades, configuration changes, and platform maintenance activities.
5. Documentation & Knowledge Management
- Maintain clear runbooks, SOPs, and operational documentation.
- Participate in knowledge transfer sessions and support onboarding of new team members.
- Provide regular work summaries and updates for leadership visibility.
Roles & Accountability
- Own day-to-day operational tasks assigned during shift.
- Ensure process adherence for incident handling, monitoring, and escalation.
- Actively participate in continuous improvement and automation initiatives.
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Key Skills
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Education Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
Eligible Batch Years
Ecolab
Ecolab Inc. is a global leader in water, hygiene, and energy technologies and services, dedicated to helping customers across a wide range of industries achieve cleaner, safer, and more sustainable operations. Founded in 1923 and headquartered in Saint Paul, Minnesota, USA, Ecolab serves markets such as food and beverage processing, healthcare, hospitality, industrial manufacturing, and energy. The company's mission is to protect people and vital resources by delivering comprehensive solutions that improve operational efficiency, reduce environmental impact, and ensure compliance with safety and quality standards.
With over 47,000 employees worldwide, Ecolab operates in more than 170 countries, making it one of the most respected multinational corporations in its sector. The company is recognized for its innovation in water treatment, infection prevention, and cleaning solutions, as well as its commitment to sustainability and corporate responsibility. Recent initiatives include expanding digital capabilities for predictive analytics in water management and advancing climate action goals to achieve net-zero emissions by 2050. Ecolab's strong market position is reinforced by its reputation for reliability, expertise, and long-term partnerships with customers globally.
Company Details
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Websiteecolab.com