Alcon Hiring Associate I, Patient Safety (Bangalore) | Apply Now

Associate I, Patient Safety and Experience

This role handles day-to-day case monitoring, assessment and reporting of quality and adverse event complaint records involving Alcon manufactured products. It also supports complaint activities needed to meet local and international regulations, guidelines and applicable directives. The role may require shift work.

• Process case files according to Standard Operating Procedures (SOP).
• Work with affiliate offices to make sure required datasets are received or requested.
• Re-assess data, confirm accurate product selection and assign required event code(s) in the system.
• Complete initial and follow-up reporting assessments as information comes in (initial reports, follow-up questionnaires, phone calls, investigation findings).
• Respond to Manufacturing Quality Assurance (QA) requests and Health Authority inquiries.
• Launch required quality investigation records.
• Schedule expedited and periodic regulatory reports based on local and international reporting rules.
• Perform and receive quality feedback on case management and coding.
• Follow all corporate compliance guidelines and corporate programs.
• Maintain working knowledge of the following:

• Alcon products for assigned therapeutic areas and related documentation (Product Information, Directions for Use, Manuals, Promotional materials)
• Eye anatomy
• Common diseases
• Ophthalmic evaluation procedures
• Eye terminology and abbreviations
• Safety databases and reporting tools
• Process and review Surgical, Intra Ocular Lens (IOL) complaint records in line with Alcon SOPs
• Provide support in reconciliation activities and audits as required.
• Evaluate and escalate potential safety issues to management.