Administrator L1 Job at Wipro Kochi | Apply Now

Job Description

Role Purpose

The purpose of this role is to assist team members in resolving standard incident tickets by documenting incidents, tracking their status, and monitoring alerts.

Areas of Responsibility

Triaging and resolution of tickets

Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets), along with documentation, ensuring timely and accurate resolution as per defined procedures.

SLA Monitoring

Monitor alerts and SLA timelines for the entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents, and submit reports for review of SLA adherence status.

Mandatory Skills

EMM Intune

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.