Overview
Job Description
Role Purpose
The purpose of this role is to assist team members in resolving standard incident tickets by documenting incidents, tracking their status, and monitoring alerts.
Areas of Responsibility
- Triaging and resolution of tickets: Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets), along with documentation, ensuring timely and accurate resolution as per defined procedures.
- SLA Monitoring: Monitor alerts and SLA timelines for the entire lifecycle of a standard ticket (P5 and P4 tickets), track open tickets for standard incidents, and submit reports for review of SLA adherence status.
Mandatory Skills: SQL Server.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro
Wipro Limited is a leading global information technology, consulting, and business process services company headquartered in Bengaluru, India. Founded in 1945, Wipro has evolved from a vegetable oil manufacturer into one of the world’s most respected IT services firms. With a workforce of over 250,000 employees across six continents, the company delivers innovative solutions in areas such as cloud computing, artificial intelligence, cybersecurity, data analytics, and enterprise application services. Wipro’s mission is to help clients succeed in a changing world by leveraging technology, deep industry expertise, and a commitment to sustainability and social responsibility.
Recognized as one of the top IT service providers globally, Wipro has consistently ranked among the leaders in Gartner Magic Quadrants and other industry benchmarks. The company has made significant strides in digital transformation initiatives, renewable energy adoption, and diversity and inclusion programs. In recent years, Wipro has expanded its global footprint through strategic acquisitions and partnerships, strengthening its capabilities in high-growth areas such as digital engineering and cloud-native services.
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Websitewipro.com