Job Description

NTT DATA is hiring fresh graduates for the position of Helpdesk Senior Representative at their Bangalore office. This is an excellent opportunity for candidates looking to begin their career in IT support and service desk roles with one of the world’s leading business and technology service providers.

As a Senior Service Desk Associate, you will assist users via phone, chat, or email in resolving technical issues related to hardware, software, networking, and peripheral devices. You will work within established processes and use available tools and knowledge bases to provide effective technical support.

Key Responsibilities

Manage customer interactions and document reported issues in the IT Service Management (ITSM) system
Troubleshoot and resolve basic technical issues, escalating complex problems when necessary
Analyze root causes using internal tools and standard procedures
Provide technical guidance to users on system policies, capabilities, and usage
Refer and diagnose incoming service requests related to PC maintenance
Liaise between internal teams and users to ensure timely issue resolution
Ensure high levels of user satisfaction and system uptime
Work collaboratively in a rotational shift environment (24/7)

Required Skills

Good understanding of Microsoft Windows operating systems (local and hybrid)
Familiarity with Microsoft Office family applications
Strong analytical and troubleshooting skills
Excellent communication and interpersonal skills
Fluent in English (spoken and written)
Willingness to work in office 5 days a week
Flexibility for rotational shifts

Technical Skills

Microsoft Windows, Microsoft Office, Troubleshooting, ITSM, Customer Service, Communication Skills, Problem Solving, Technical Support, PC Maintenance, Chat and Email Support

Equal Opportunity Statement

NTT DATA is an equal opportunity employer and values diversity at every level. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Helpdesk Senior Representative