Provide 24×7 technical support to internal Amazon associates across global locations via an omni-channel service desk
Deliver prompt and effective IT support for desktops, laptops, printers, scanners, and other end-user devices
Troubleshoot and resolve issues across Windows and Linux operating systems
Follow defined SOPs to ensure consistency and high-quality resolution of IT issues
Maintain performance metrics such as SLA compliance, resolution time, and customer satisfaction
Collaborate with global IT teams and operations units in APAC, EMEA, and AMER regions
Adapt to rotational shifts to support Amazon’s continuous operations

Bachelor’s Degree or Diploma from a recognized institution
6 to 18 months of work experience in IT support or service desk role
Strong verbal and written communication skills
Basic knowledge of IT hardware troubleshooting (desktops, laptops, printers, etc.)
Familiarity with Windows and Linux OS environments

Basic understanding of ITIL-based ticketing systems and incident management workflows
Working knowledge of network troubleshooting fundamentals
Familiarity with monitoring tools for performance and uptime tracking

Education: Bachelor’s Degree or Diploma in Computer Science, Information Technology, Electronics, or a related field
Eligible Batch: Graduates from 2023, 2022, and 2021 are encouraged to apply

Windows OS, Linux OS, ITIL, Networking, Ticketing Tools, Desktop Support, Hardware Troubleshooting, Monitoring Tools, Communication Skills

The role is based at Amazon’s corporate office in Bangalore and requires flexibility to work in rotational shifts
Willingness to relocate within the organization for career growth is a plus
Amazon is an Equal Opportunity Employer and values diversity in its workforce

Apply now to be a part of Amazon’s global IT support infrastructure and contribute to seamless customer experiences worldwide.

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IT Support Associate