Overview
Key Responsibilities
- Provide 24x7 technical support to internal Amazon associates across global locations via an omni-channel service desk
- Deliver prompt and effective IT support for desktops, laptops, printers, scanners, and other end-user devices
- Troubleshoot and resolve issues across Windows and Linux operating systems
- Follow defined SOPs to ensure consistency and high-quality resolution of IT issues
- Maintain performance metrics such as SLA compliance, resolution time, and customer satisfaction
- Collaborate with global IT teams and operations units in APAC, EMEA, and AMER regions
- Adapt to rotational shifts to support Amazon’s continuous operations
Required Qualifications
- Bachelor’s Degree or Diploma from a recognized institution
- 6 to 18 months of work experience in IT support or service desk role
- Strong verbal and written communication skills
- Basic knowledge of IT hardware troubleshooting (desktops, laptops, printers, etc.)
- Familiarity with Windows and Linux OS environments
Preferred Qualifications
- Basic understanding of ITIL-based ticketing systems and incident management workflows
- Working knowledge of network troubleshooting fundamentals
- Familiarity with monitoring tools for performance and uptime tracking
Eligibility
- Education: Bachelor’s Degree or Diploma in Computer Science, Information Technology, Electronics, or a related field
- Eligible Batch: Graduates from 2023, 2022, and 2021 are encouraged to apply
Technical Skills Required
Windows OS, Linux OS, ITIL, Networking, Ticketing Tools, Desktop Support, Hardware Troubleshooting, Monitoring Tools, Communication Skills
Additional Information
- The role is based at Amazon's corporate office in Bangalore and requires flexibility to work in rotational shifts
- Willingness to relocate within the organization for career growth is a plus
- Amazon is an Equal Opportunity Employer and values diversity in its workforce
Apply now to be a part of Amazon’s global IT support infrastructure and contribute to seamless customer experiences worldwide.
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Education Requirements
- Bachelor’s Degree or Diploma in Computer Science, Information Technology, Electronics, or a related field
Eligible Batch Years
Amazon
Amazon is a multinational technology and e-commerce giant founded in 1994 by Jeff Bezos in Seattle, Washington, USA. Originally launched as an online bookstore, Amazon has since evolved into one of the world's largest and most diversified companies, offering products and services across retail, cloud computing, digital streaming, artificial intelligence, and logistics. Its mission is "to be Earth's most customer-centric company," striving to offer customers the widest selection, lowest prices, and utmost convenience.
With over 1.5 million employees globally, Amazon operates extensive fulfillment and delivery networks, powers its AWS (Amazon Web Services) cloud platform used by millions of businesses, and owns subsidiaries such as Whole Foods Market, Audible, and Twitch. The company consistently ranks among the top in global market capitalization and is recognized for its innovation, operational efficiency, and disruptive impact on multiple industries. Recent developments include continued expansion of AWS services, advancements in AI-driven shopping experiences, and sustainability initiatives aimed at achieving net-zero carbon emissions by 2040.
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