Amazon IT Support Associate Recruitment 2025 – Eligibility, Salary, Apply Online

Key Responsibilities

• Provide 24×7 technical support to internal Amazon associates across global locations via an omni-channel service desk
• Deliver prompt and effective IT support for desktops, laptops, printers, scanners, and other end-user devices
• Troubleshoot and resolve issues across Windows and Linux operating systems
• Follow defined SOPs to ensure consistency and high-quality resolution of IT issues
• Maintain performance metrics such as SLA compliance, resolution time, and customer satisfaction
• Collaborate with global IT teams and operations units in APAC, EMEA, and AMER regions
• Adapt to rotational shifts to support Amazon’s continuous operations

Required Qualifications

• Bachelor’s Degree or Diploma from a recognized institution
• 6 to 18 months of work experience in IT support or service desk role
• Strong verbal and written communication skills
• Basic knowledge of IT hardware troubleshooting (desktops, laptops, printers, etc.)
• Familiarity with Windows and Linux OS environments

Preferred Qualifications

• Basic understanding of ITIL-based ticketing systems and incident management workflows
• Working knowledge of network troubleshooting fundamentals
• Familiarity with monitoring tools for performance and uptime tracking

Eligibility

• Education: Bachelor’s Degree or Diploma in Computer Science, Information Technology, Electronics, or a related field
• Eligible Batch: Graduates from 2023, 2022, and 2021 are encouraged to apply

Technical Skills Required

Windows OS, Linux OS, ITIL, Networking, Ticketing Tools, Desktop Support, Hardware Troubleshooting, Monitoring Tools, Communication Skills

Additional Information

• The role is based at Amazon’s corporate office in Bangalore and requires flexibility to work in rotational shifts
• Willingness to relocate within the organization for career growth is a plus
• Amazon is an Equal Opportunity Employer and values diversity in its workforce

Apply now to be a part of Amazon’s global IT support infrastructure and contribute to seamless customer experiences worldwide.