Job Description

Tesco India is seeking a committed and detail-oriented Associate Technical Support professional to be a part of our Maintenance Operations Center. The ideal candidate will be responsible for probing, triaging, and dispatching jobs to field technicians using appropriate tools via phone or email. This role demands quick thinking, excellent communication skills, and the ability to analyze and resolve first-level issues.

Key Responsibilities

Adhere to Tesco’s Business Code of Conduct, acting with integrity and diligence
Manage inbound and outbound calls within critical timelines
Probe, triage, and allocate maintenance tasks to the correct personnel based on skill and availability
Ensure urgent issues are responded to promptly
Analyze root causes and handle first-level operational issues
Make informed and timely decisions using logical reasoning
Identify and implement continuous improvements using CI tools
Apply basic technical knowledge to processes and systems in own area of work

Eligibility Criteria

Education: Any Graduate (Preference given to candidates from Mechanical Engineering background)
Batch Eligible: 2022, 2023, 2024, 2025 graduates
Experience Level: 0–2 years (Freshers eligible)

Required Technical & Operational Skills

Basic MS Office tools (Excel)
Speed and accuracy in task execution
Active listening and communication skills
Logical thinking and decision-making ability
Proficient in English (speaking, reading, writing)

Technical Skills : MS Office, Excel, English Communication, Logical Reasoning, Call Handling, Task Dispatching, Root Cause Analysis, Active Listening, Problem Solving

Rewards and Benefits

Fixed Salary: Guaranteed pay as per contract
Annual Performance Bonus based on company and individual performance
Leave Policy:
- 30 days of leave annually (18 Earned Leave + 12 Casual/Sick Leave)
- 10 national and festival holidays
Health Insurance: Covers employee, spouse, children, and parents/in-laws
Mental Wellness Support: Tools, face-to-face counseling, and peer networks for colleagues and dependents
Retirement Benefits: Statutory benefits + options for NPS and VPF
Financial Wellbeing: Financial literacy sessions, coaching at discounted rates, salary advances on request
SAYE (Save As You Earn): Become a Tesco shareholder through a 3-year savings plan
Physical Wellness Facilities: Cricket pitch, football field, volleyball and badminton courts, indoor games

How to Apply

Apply online through Tesco Careers before 26 May 2025.

Join Tesco and be a part of a culture that encourages innovation, values wellness, and rewards performance.

All Jobs

Associate Technical Support