Overview
Job Description
Tesco India is seeking a committed and detail-oriented Associate Technical Support professional to be a part of our Maintenance Operations Center. The ideal candidate will be responsible for probing, triaging, and dispatching jobs to field technicians using appropriate tools via phone or email. This role demands quick thinking, excellent communication skills, and the ability to analyze and resolve first-level issues.
Key Responsibilities
- Adhere to Tesco’s Business Code of Conduct, acting with integrity and diligence
- Manage inbound and outbound calls within critical timelines
- Probe, triage, and allocate maintenance tasks to the correct personnel based on skill and availability
- Ensure urgent issues are responded to promptly
- Analyze root causes and handle first-level operational issues
- Make informed and timely decisions using logical reasoning
- Identify and implement continuous improvements using CI tools
- Apply basic technical knowledge to processes and systems in own area of work
Eligibility Criteria
- Education: Any Graduate (Preference given to candidates from Mechanical Engineering background)
- Batch Eligible: 2022, 2023, 2024, 2025 graduates
- Experience Level: 0–2 years (Freshers eligible)
Required Technical & Operational Skills
- Basic MS Office tools (Excel)
- Speed and accuracy in task execution
- Active listening and communication skills
- Logical thinking and decision-making ability
- Proficient in English (speaking, reading, writing)
Technical Skills : MS Office, Excel, English Communication, Logical Reasoning, Call Handling, Task Dispatching, Root Cause Analysis, Active Listening, Problem Solving
Rewards and Benefits
- Fixed Salary: Guaranteed pay as per contract
- Annual Performance Bonus based on company and individual performance
- Leave Policy:
- 30 days of leave annually (18 Earned Leave + 12 Casual/Sick Leave)
- 10 national and festival holidays
- Health Insurance: Covers employee, spouse, children, and parents/in-laws
- Mental Wellness Support: Tools, face-to-face counseling, and peer networks for colleagues and dependents
- Retirement Benefits: Statutory benefits + options for NPS and VPF
- Financial Wellbeing: Financial literacy sessions, coaching at discounted rates, salary advances on request
- SAYE (Save As You Earn): Become a Tesco shareholder through a 3-year savings plan
- Physical Wellness Facilities: Cricket pitch, football field, volleyball and badminton courts, indoor games
How to Apply
Apply online through Tesco Careers before 26 May 2025.
Join Tesco and be a part of a culture that encourages innovation, values wellness, and rewards performance.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Education Requirements
- Any Graduate (Preference given to candidates from Mechanical Engineering background)
Eligible Batch Years
Tesco
Tesco plc is one of the world's largest multinational retail companies, headquartered in Welwyn Garden City, Hertfordshire, United Kingdom. Founded in 1919 by Jack Cohen, Tesco has grown from a single market stall to a global retail powerhouse, operating thousands of stores across the UK, Ireland, Central Europe, and Asia. The company’s mission is to serve customers a little better every day, focusing on delivering quality products, competitive pricing, and exceptional service. Tesco’s core activities include grocery retail, general merchandise, clothing, and financial services, supported by its online shopping platform and loyalty program, Clubcard.
With over 300,000 employees worldwide, Tesco holds a dominant position in the UK supermarket sector and is recognized for its scale, efficiency, and innovation in retail operations. In recent years, Tesco has invested heavily in sustainability initiatives, aiming to reduce food waste, cut carbon emissions, and promote healthier eating. Notable achievements include expanding its online delivery capabilities and strengthening its supply chain resilience. Tesco continues to adapt to changing consumer behaviors, leveraging digital transformation and data analytics to enhance customer experience and maintain its market leadership.
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