Job Summary
The Technical Support Engineer role is ideal for recent graduates or professionals with up to 2-4 years of experience in technical support, networking, system administration, or IT. You will work directly with customers and partners to troubleshoot issues, provide technical assistance, and ensure satisfaction with our security products.
Key Responsibilities
- Provide technical support for Qualys Security Applications via phone, email, and MS Teams.
- Troubleshoot customer-reported issues on our SaaS-based platform.
- Maintain clear, professional, and friendly communication with customers during the support process.
- Collaborate with Engineering and QA teams to ensure timely resolution of issues.
- Gain hands-on experience in cloud security, vulnerability management, and enterprise networking tools.
- Continuously expand knowledge in cybersecurity, system administration, and network protocols.
Required Qualifications
- 0–2+ years of experience in technical support, IT support, networking, or related fields.
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent.
- Basic understanding of networking concepts such as TCP/IP, OSI model, DNS, and DHCP.
- Working knowledge of Linux/Unix or Windows operating systems.
- Strong troubleshooting and analytical skills.
- Willingness to work in a 24/7 rotational shift environment.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Exposure to basic scripting (Bash, Python).
- Familiarity with web servers such as IIS, Apache, or Nginx.
- Knowledge of cybersecurity fundamentals including vulnerabilities and threat types.
- Experience with tools like Wireshark, SSH, or system monitoring utilities.
- Understanding of API concepts and basic regular expressions.
- Familiarity with support tools such as Salesforce, Jira, or Zendesk.
- Relevant certifications like CompTIA Security+, CCNA, or CEH (optional).
