Overview
About ThrivePass
ThrivePass is dedicated to helping employees and businesses flourish through personalized benefits technology, data-driven insights, and meaningful experiences. Our culture is built on our CARE values: Courageous, Authentic, Resourceful, and Excellent.
Role Overview
We are seeking a proactive and detail-oriented Software Support Engineer to maintain and enhance our enterprise platforms. This position requires strong SQL skills, effective troubleshooting abilities, and clear communication. You will collaborate with engineering, QA, and product teams to ensure smooth platform operations and accurate data handling.
Key Responsibilities
- Investigate and resolve application and data issues.
- Write, debug, and optimize complex SQL queries.
- Perform validated and safe data corrections.
- Troubleshoot production issues using logs and monitoring tools.
- Understand product workflows and conduct impact analysis.
- Maintain structured documentation and ticket updates.
- Collaborate across Engineering, QA, and Product teams.
- Take complete ownership of assigned tasks from initiation to completion.
Required Skills
- Advanced SQL knowledge, including complex joins and performance optimization.
- Experience in Application Support, TechOps, or Data Support roles.
- Understanding of system logic, APIs, and data flows.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication.
- High attention to detail and self-driven execution.
- Proficiency in MS Excel for analysis, validation, and reporting.
Preferred Skills
- Experience with Azure SQL, App Services, and log management.
- Ability to read basic .NET/C# code for troubleshooting.
- Familiarity with workflow-heavy or enterprise platforms.
Behavioral Traits
- Strong sense of ownership and reliability.
- Structured and disciplined work approach.
- Proactive communication and early issue reporting.
- Commitment to accuracy and quality.
- Curiosity to deeply understand systems.
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Key Skills
Related Tags
Education Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field preferred
Eligible Batch Years
ThrivePass
ThrivePass is a flexible benefits platform designed to empower employees with personalized perks and professional development opportunities. Founded in 2014, the company offers organizations a way to provide their workforce with a wide range of experiences, including wellness programs, learning courses, travel, and lifestyle activities. By enabling employees to choose benefits that align with their individual needs and interests, ThrivePass aims to enhance engagement, satisfaction, and overall workplace culture.
Headquartered in Denver, Colorado, ThrivePass serves clients across various industries and has established a strong reputation in the HR technology space for its innovative approach to employee perks. The platform integrates seamlessly with existing HR systems and supports global teams, making it a valuable tool for companies seeking to attract and retain top talent. Recent developments include expanding their catalog of offerings and strengthening partnerships with experience providers worldwide, further solidifying their position as a leader in flexible benefits solutions.
Company Details
Connect With Us
Websitethrivepass.com