NTT DATA Gurugram Hiring Call Center Associate | Freshers Eligible

About NTT DATA

NTT DATA puts people at the heart of its success and is committed to attracting and growing the best talent in an environment where everyone can belong and their contribution matters. Belief in possibility drives the company, and its people make it happen.

A Career at NTT DATA Means

• Ongoing opportunities to grow your career, with barrier-free learning and multiple self-learning tools.
• Being part of a global organization where you can belong in an inclusive workplace where you are free to be your best self.
• Being part of a team where you can make a difference for clients, colleagues and communities. Your ideas are embraced and keep the team agile.
• Being part of a global pioneer, with exposure to Fortune 500 clients and world-leading technology partners, working alongside more than 40,000 colleagues across 57 countries and delivering services in over 200 countries.

Work Schedule and Benefits

• Shift timing: US-Canada shift (night shift, aligned to North American time zones)
• Working hours: 10 hours per shift, including breaks as per company policy
• Work mode: 100% work from office
• Transportation: company-provided pick-up and drop facility for night shifts

Role Summary

This is an entry-level outbound sales role focused on engaging Canada-based customers, promoting telecom products and services, and driving revenue through consultative selling.

Key Responsibilities

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products such as plans, upgrades, bundles and retention offers
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records for calls, conversions and follow-ups
• Ensure compliance with scripts, quality and process standards
• Deliver a strong customer experience while maximizing revenue

Required Skills

• Strong communication with a neutral, clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system and CRM handling