Jr. Trainee Technician - Premium Processing
Company Overview
Mphasis leverages next-generation technologies to help enterprises transform and stay competitive in a rapidly changing world. With a strong focus on customer-centric solutions, Mphasis delivers hyper-personalized digital experiences using cloud and cognitive capabilities. The company specializes in service transformation, enabling businesses to modernize legacy systems and accelerate innovation.
Role Overview
As a Premium Processing Junior Technician, you will support the day-to-day operations of the Premium Processing (PP) team. This role ensures the delivery of high-quality services in line with agreed SLAs and KPIs, while maintaining compliance with company policies and industry standards.
Key Responsibilities
- Accurately and promptly complete assigned premium processing tasks.
- Seek guidance from Senior Technicians when needed.
- Engage in feedback sessions and participate in personal development activities.
- Contribute to achieving team SLAs and KPIs.
- Adhere to compliance, policy, risk management, and audit requirements.
- Successfully complete training and assessment exercises assigned by Compliance and Training departments.
Required Skills & Qualifications
- Bachelor’s degree in any discipline.
- Basic understanding of insurance and its role in business.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively within a team.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Willingness and aptitude to learn new skills.
Preferred Skills
- Experience in financial services, ideally within the insurance sector.
- Comfortable working in dynamic, fast-changing environments.
Location & Work Mode
Pune, Maharashtra (Hybrid working arrangement up to 50% remote).
Equal Opportunity Statement
Mphasis is an equal opportunity employer and does not discriminate based on race, gender, national origin, age, disability, or any other protected status. Reasonable accommodations are available for individuals with disabilities.
