HCLTech Lucknow Hiring Process Associate-Voice | Freshers Eligible

Job Summary

We are looking for a diligent and enthusiastic fresher to join our team as an RCM Customer Service Executive, covering Voice, Semi Voice and Non Voice work. The role involves working closely with healthcare providers to make sure claims are reimbursed accurately and on time. The ideal candidate has strong communication skills and a sharp eye for detail. Willingness to work US shifts is required.

Key Responsibilities

• Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
• Investigate and resolve issues with denied or underpaid claims.
• Maintain accurate records of all communications and transactions.
• Conduct pre and post call analysis and documentation, and take the right actions to resolve tasks on first contact.
• Update account-wise customer interactions daily.
• Achieve critical performance targets.
• Ensure efficiency in line with performance targets and process guidelines.
• Identify problems and document business requirements using industry knowledge and tools.
• Follow client process workflows and HCL policy guidelines.

Skill Requirements

• Strong verbal and written communication skills.
• Focus on delivering a positive customer experience.
• Good active listening skills.
• Good data entry and typing skills.
• Ability to multitask.
• Ability to contribute to the process through improvement ideas.
• Analytical and problem-solving skills for the process.
• Sound judgment and decision-making.