HCLTech Hiring Analyst (Support & Operations) in Uttar Pradesh
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Job Summary
Resolve assigned tickets and provide L1 remote desktop support in line with the agreed SLA and the company's quality standards.
Key Responsibilities
- Provide level 1 remote desktop support by resolving tickets and diagnosing and fixing hardware, software and network problems by phone, email or chat, within the agreed ticket volume and time SLA.
- Follow quality standards (voice and accent, tech monitoring), regulatory requirements and company policies.
- Ensure a positive customer experience and CSAT through first call resolution, minimum average handling time (AHT), and fewer rejected resolutions and reopened cases.
- Maintain high login efficiency (availability) for customers.
- Update worklogs and follow shift and escalation processes, escalating complex problems to the right support specialists or routing them to 2nd and 3rd level IT support staff as needed.
- Take part in value-adding activities such as knowledge base updates and self-development.
Skills and topics
More jobs like this
HCLTech is a leading global technology company headquartered in Noida, India, providing a wide range of IT services and solutions to enterprises across industries. Founded in 1976, the company has grown into one of the largest multinational IT service providers, employing over 220,000 professionals in more than 60 countries.
- Size
- 1,000+ people
- Open jobs on talentd
- 366 jobs
- Pay in this post
- ₹1.8–3 LPA
- Interview questions
- 16 on FleetCode, e.g. Two Sum
- Founded
- 1976
- Headquarters
- Noida, Uttar Pradesh, India
Other HCLTech jobs open now
- L1 Remote Desktop Support Analyst₹1.5–3 LPA
- Campus BeginnerBengaluru · ₹3.5–4.5 LPA
- Process AssociateNagpur · ₹1.8–3.2 LPA
- All 366 HCLTech jobs
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Questions about this job
Can 2026 graduates apply for this HCLTech L1 Remote Desktop Support Analyst job?
Yes. The post takes batch 2025 and 2026, with no experience needed.
What is the salary for L1 Remote Desktop Support Analyst at HCLTech in Uttar Pradesh?
The post lists ₹1.8–3 LPA.
What is the last date to apply?
Apply by 26 Jan 2027. HCLTech can close the post earlier, so apply soon.
How do I prepare for the HCLTech interview?
Practise the 16 HCLTech questions on FleetCode, starting with the most asked ones.