Genpact is Hiring Analyst - Service Desk (Hyderabad) | Apply Now

Analyst - Service Desk

Ready to turn bold ideas into real-world impact? At Genpact, we lead change rather than just adapting to it. AI and digital innovation are reshaping how businesses work, and we are at the forefront. Our AI Gigafactory, an industry-first accelerator, shows how we scale advanced technology to help global enterprises work smarter, grow faster, and transform at scale. Through large-scale models and agentic AI, we tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, enjoy building and deploying cutting-edge AI solutions, and want to push what is possible, this role is for you.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We use process intelligence and artificial intelligence to deliver measurable outcomes, with a strong partner ecosystem and decades of client trust. Learn more at genpact.com.

Job Description

• Provide Level 1 support with a strong customer service focus.
• Handle multiple tasks with little or no advance notice.
• React quickly and perform well during critical or catastrophic events.
• Understand each issue, search the Knowledge Management Tool, and communicate clearly.
• Document new issues and solutions in the Knowledge Management Repository.
• Apply soft skills such as listening, empathy and courtesy.
• Use professional techniques to retain and delight customers.
• Resolve concerns efficiently and professionally, taking full ownership of each incident from creation to closure.
• Provide technical assistance for incoming queries and issues.
• Troubleshoot software and hardware problems, and install and configure both.
• Perform system upgrades and monitor and maintain computer systems and networks.
• Ensure the security and privacy of systems and networks.
• Offer timely technical support and teach users how to use systems effectively.

Why join Genpact?

• Lead AI-powered transformation: Drive innovation and solve real-world business challenges.
• Make an impact: Help global enterprises solve business challenges that matter.
• Accelerate your career: Gain hands-on experience, mentorship, and world-class learning.
• Work with the best: Join over 140,000 bold thinkers and problem-solvers.
• Thrive in a values-driven culture: Courage, curiosity, and integrity help your ideas drive progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military or veteran status, genetic information, sexual orientation, gender identity, disability, or any other protected characteristic. Genpact does not charge fees to process job applications, and applicants are never required to pay to take part in the hiring process.