EXL Hiring Back Office Executive in Noida | Customer Service

Role Overview

This back office role centers on premium and billing case handling, payment indexing, and resolving discrepancies within agreed procedures, timelines and departmental quality and production standards.

Key Responsibilities

1. Manage premium and billing cases, including indexing payments, following established procedures and guidelines on time and to quality and production standards.
2. Monitor and review premium and billing work to confirm proper completion, including balancing, and that information is in good order.
3. Rerun transactions and discrepancies as needed, and escalate unresolved items to senior team members or management.
4. Index received payments, review checks or electronic payment lists, and send checks or payments to the right team based on account type.
5. Transfer payments when another office or team is the more appropriate recipient.
6. Troubleshoot premium and billing issues, including discrepancies, to find the root cause and resolve them.
7. Escalate premium and billing issues or concerns to senior team members or management.
8. Provide customer service to internal and external stakeholders, anticipate customer needs, and respond with flexibility to deliver a strong customer experience.
9. Spot general issues or concerns and suggest process improvements.
10. Handle reporting and complete terminations and reinstatements.

About EXL

EXL (NASDAQ: EXLS) is a data analytics and digital operations company. It partners with clients using a data and AI-led approach to reinvent business models, drive better outcomes and unlock growth. EXL serves leading corporations in insurance, healthcare, banking and financial services, media and retail, among other industries. Founded in 1999, it is headquartered in New York and has more than 54,000 employees across six continents.