Overview
About Cision
Cision is a global leader in PR, marketing, and social media management technology, helping brands connect and engage with audiences to drive meaningful business results. With operations in 24 countries, Cision offers industry-leading solutions such as PR Newswire, Brandwatch, and Falcon.io.
Role Overview
We are seeking a Customer Support Specialist I to join our remote team in India. This role involves providing technical subject matter expertise to customers via phone, chat, and case communication. You will troubleshoot issues, assist with platform configuration, and ensure optimal utilization of purchased features. The position reports to the Manager of Technical Support.
Key Responsibilities
- Deliver technical support through phone, chat, and case management tools.
- Investigate and troubleshoot platform-related issues.
- Configure products based on customer requirements.
- Enable features and services for optimal customer usage.
- Collaborate with internal teams such as Sales, Account Management, and Product Operations to resolve customer issues.
- Maintain up-to-date product knowledge and create technical documentation.
- Mentor new team members during onboarding and post-onboarding phases.
Key Competencies
- Communication Skills: Strong oral and written communication abilities.
- Problem Solving: Ability to identify obstacles and develop solutions.
- Time Management: Prioritize effectively with minimal guidance.
- Collaboration: Partner with customers and internal teams to improve processes.
- Adaptability: Adjust quickly to new information or changing conditions.
- Professionalism: Learn from mistakes and deliver on commitments.
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Key Skills
Related Tags
Education Requirements
- Bachelor's degree in Computer Science, Information Technology, Business, or related field preferred
Eligible Batch Years
Cision
Cision is a global leader in media intelligence and PR software, providing comprehensive solutions for public relations, communications, and marketing professionals. Founded in 1867, the company has evolved from a traditional press clipping service into a sophisticated digital platform that helps brands monitor, analyze, and engage with media across channels. With its flagship Cision Communications Cloud, the company enables clients to identify key influencers, distribute press releases, track media coverage, and measure campaign effectiveness.
Headquartered in Chicago, Illinois, Cision operates in more than 20 countries and serves thousands of clients worldwide, including top corporations, agencies, and nonprofits. Employing over 4,000 professionals, the company is recognized for its robust data-driven insights and its ability to integrate social media, traditional media, and analytics into a unified workflow. In recent years, Cision has expanded its capabilities through strategic acquisitions, such as PR Newswire, and continues to strengthen its position as a trusted partner in the communications industry.
Company Details
Connect With Us
Websitecision.com
