Overview
Customer Support Executive - Remote
Company: Goodspace AI
Experience Required: 0–3 years
Compensation: ₹6–9 LPA (based on experience & performance)
Location: Remote (PAN India)
Employment Type: Full-time
Role Overview
We are seeking a proactive and customer-focused professional to join our remote team as a Customer Support Executive. You will be responsible for handling customer queries and issues across phone, email, and chat channels, ensuring timely resolutions and delivering a seamless support experience.
Key Responsibilities
- Manage customer interactions via phone, email, and chat in a professional manner.
- Provide accurate and comprehensive information about products and services.
- Resolve customer issues effectively and follow up to ensure satisfaction.
- Maintain and update customer records using CRM tools.
- Collaborate with internal teams such as Sales, Operations, and Technical Support to address escalations.
- Identify opportunities for process improvements and service quality enhancements.
- Meet or exceed service metrics including response time, accuracy, and customer satisfaction goals.
Required Skills & Qualifications
- Bachelor’s degree in any discipline.
- 0–3 years of experience in customer support, client servicing, or related fields.
- Strong verbal and written communication skills.
- Proficiency in CRM software and digital communication tools.
- Ability to troubleshoot technical issues and manage live chat or ticketing systems.
Skills
- Data Analysis
- Data Entry
- Market Research
- Salesforce
- Lead Generation
- Email Management
- CRM Software
- Technical Troubleshooting
- Digital Marketing Tools
- Live Chat Support
- Ticketing Systems
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Key Skills
Related Tags
Education Requirements
- Bachelor’s degree in any discipline
Eligible Batch Years
Goodspace
Goodspace is a purpose-driven professional networking and talent-matching platform designed to connect individuals with opportunities that align with their skills, values, and career aspirations. Founded with the mission of fostering meaningful connections and enabling personal and professional growth, Goodspace leverages advanced algorithms and behavioral science to match talent with employers, projects, and communities. The platform emphasizes authenticity, trust, and shared values, aiming to create a more equitable and fulfilling work ecosystem.
Operating primarily in the digital recruitment and networking space, Goodspace has gained attention for its innovative approach to career development and community building. By focusing on both hard skills and personal attributes, the company differentiates itself from traditional job boards and professional networks. Recent developments include expanding its user base across multiple regions and introducing new features for skill-based volunteering and mentorship. Goodspace is steadily building a reputation as a forward-thinking player in the future-of-work landscape.
Company Details
Connect With Us
Websitegoodspace.io