Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services, helping clients reimagine business processes to deliver increased efficiency, deeper insights, and superior outcomes. With a global presence in the US, UK, Philippines, India, and Mexico, Firstsource partners with over 100 leading brands across Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance sectors.
The Customer Service Associate - Voice is a frontline role responsible for delivering outstanding customer service across multiple communication channels including phone, email, and chat. Acting as a brand ambassador, this role ensures client satisfaction by resolving inquiries, addressing concerns, and maintaining positive customer relationships.
Bangalore, Karnataka, India
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Firstsource Solutions Limited is a leading global provider of business process management (BPM) services, headquartered in Mumbai, India. Founded in 2001, the company delivers customer-centric solutions across industries such as banking and financial services, healthcare, communications, media, and technology. With a mission to transform business operations through digital enablement, process optimization, and deep domain expertise, Firstsource helps clients enhance customer experience, improve efficiency, and achieve measurable business outcomes.
Operating in multiple countries, Firstsource employs over 30,000 professionals and has a strong presence in India, the United States, the United Kingdom, and the Philippines. The company is recognized for its robust outsourcing capabilities, including customer management, collections, data processing, and transaction processing. In recent years, Firstsource has expanded its digital transformation offerings, leveraging automation, analytics, and AI to drive innovation. Its reputation for reliability and strategic partnerships has positioned it as a trusted BPM partner for leading global enterprises.
Websitefirstsource.com
