Overview
About Accenture
Accenture is a global professional services company specializing in digital, cloud, and security solutions. With expertise across more than 40 industries, we deliver strategy, consulting, technology, and operations services, supported by the world’s largest network of advanced technology and intelligent operations centers. Our 699,000 employees serve clients in over 120 countries, harnessing technology and human ingenuity to create value and success.
Position Overview
We are seeking a Customer Contact Communications New Associate to join our team in Hyderabad. This role is part of our Customer Support vertical, focusing on managing and resolving customer queries, handling escalations, and ensuring timely resolution of complaints within defined service levels.
Key Responsibilities
- Manage non-voice interactions such as email, web, and chat support.
- Record, diagnose, troubleshoot, and resolve incidents or assign service requests based on scope of support.
- Restore normal service operations promptly in case of unplanned interruptions.
- Follow detailed instructions and established guidelines to solve routine problems.
- Work closely with team members and direct supervisors.
- Contribute individually within a defined scope of work.
- Work in rotational shifts as required.
Required Skills
- Strong communication skills
- Basic analytical skills
- Typing proficiency
- Familiarity with social media platforms
- Flexibility to work in rotational shifts
Qualifications
Any graduation degree is acceptable. Fresh graduates with 0–1 year of experience are welcome to apply.
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Key Skills
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Education Requirements
- Any Graduation
Eligible Batch Years
Accenture
Accenture is a global professional services company renowned for its expertise in strategy, consulting, digital, technology, and operations. Founded in 1989, the company has grown to become one of the world's largest consulting firms, serving clients across more than 120 countries. With a workforce exceeding 700,000 employees, Accenture's mission is to deliver on the promise of technology and human ingenuity, helping organizations transform and innovate to achieve sustainable growth.
Accenture holds a strong market position as a leader in digital transformation, cloud services, and enterprise solutions, partnering with major technology providers such as Microsoft, SAP, Oracle, and AWS. The company is consistently recognized for its commitment to innovation, diversity, and sustainability, and has been featured in Fortune's "World's Most Admired Companies" list. Recent achievements include expanding its capabilities in artificial intelligence and cybersecurity through strategic acquisitions, and launching initiatives aimed at achieving net-zero emissions by 2025.
Company Details
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Websiteaccenture.com