About Accenture

Accenture is a global professional services company specializing in digital, cloud, and security solutions. With expertise across more than 40 industries, we deliver strategy, consulting, technology, and operations services, supported by the world’s largest network of advanced technology and intelligent operations centers. Our 699,000 employees serve clients in over 120 countries, harnessing technology and human ingenuity to create value and success.

Position Overview

We are seeking a Customer Contact Communications New Associate to join our team in Hyderabad. This role is part of our Customer Support vertical, focusing on managing and resolving customer queries, handling escalations, and ensuring timely resolution of complaints within defined service levels.

Key Responsibilities

• Manage non-voice interactions such as email, web, and chat support.
• Record, diagnose, troubleshoot, and resolve incidents or assign service requests based on scope of support.
• Restore normal service operations promptly in case of unplanned interruptions.
• Follow detailed instructions and established guidelines to solve routine problems.
• Work closely with team members and direct supervisors.
• Contribute individually within a defined scope of work.
• Work in rotational shifts as required.

Required Skills

• Strong communication skills
• Basic analytical skills
• Typing proficiency
• Familiarity with social media platforms
• Flexibility to work in rotational shifts

Qualifications

Any graduation degree is acceptable. Fresh graduates with 0–1 year of experience are welcome to apply.