Overview
About the Role
Mastercard is hiring for a BizOps Engineer I within the Business Operations (BizOps) team in our Pune office. This role is part of a Site Reliability Engineering (SRE) group that ensures the stability and health of Mastercard platforms. As a BizOps Engineer, you'll work to embed operational excellence within the software development process and promote proactive engagement during the software lifecycle. This includes monitoring, automation, capacity planning, and system design consultation to build resilient, scalable, fault-tolerant systems.
This is an ideal opportunity for early-career professionals looking to contribute to global-scale operations with an interest in DevOps and SRE methodologies.
Key Responsibilities
- Implement SRE principles and contribute to evolving site reliability practices
- Collaborate with product and platform teams to define and monitor Service Level Objectives (SLOs) and Indicators (SLIs)
- Monitor system reliability and performance to ensure adherence to SLOs
- Communicate system health metrics and concerns with relevant stakeholders
- Promote operational best practices throughout the software development lifecycle
- Automate manual tasks and develop tools to enhance operational efficiency
- Participate in on-call rotations and perform incident response and post-mortem analysis
- Contribute to system design discussions and architecture reviews to embed reliability considerations
- Provide mentorship and share SRE best practices across the team
- Drive continuous improvement through proactive monitoring and feedback loops
- Support governance, risk mitigation, and compliance efforts across environments
Required Education
- Bachelor’s Degree in Computer Science, Information Systems, or a related technical field
- Equivalent practical experience may be considered
Eligible Batch
- Graduation Year: 2023, 2024, and 2025
Desired Qualifications
- Foundational understanding of DevOps practices and distributed systems
- Strong problem-solving and communication skills
- Willingness to collaborate across functions and take initiative in technical discussions
- Experience with automation tools, observability platforms, and CI/CD pipelines is a plus
- Certifications related to cloud platforms or automation tools are desirable
Technical Skills Required
C++, Java, Python, Go, Spring Framework, DevOps, SRE, automation, observability, system design, capacity planning, CI/CD, distributed systems, monitoring, incident management, cloud platforms
Equal Opportunity Employer
Mastercard is committed to an inclusive hiring process and is an Equal Employment Opportunity employer. We welcome candidates regardless of gender, race, ethnicity, disability, veteran status, or any other protected category. Candidates requiring assistance with the application process may contact reasonable_accommodation@mastercard.com.
Security and Compliance
All employees are responsible for maintaining information security and adhering to Mastercard’s policies. This includes reporting any security incidents and completing all required training on time.
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Education Requirements
- Bachelor’s Degree in Computer Science, Information Systems, or a related technical field
Eligible Batch Years
Mastercard
Mastercard is a leading global payments technology company headquartered in Purchase, New York, USA. Founded in 1966, it operates one of the world's largest payment networks, connecting consumers, financial institutions, merchants, governments, and businesses in over 210 countries and territories. The company's mission is to make transactions safe, simple, smart, and accessible, driving innovation in digital payments and financial inclusion. With more than 30,000 employees worldwide, Mastercard is recognized for its strong brand, secure infrastructure, and commitment to advancing commerce through cutting-edge technology.
Mastercard's core activities include processing payment transactions, developing secure payment solutions, and offering value-added services such as fraud prevention, data analytics, and loyalty programs. In recent years, the company has expanded its portfolio through strategic acquisitions and partnerships, including ventures into open banking, cybersecurity, and blockchain-based solutions. Notably, Mastercard has been active in promoting sustainability and inclusive growth, launching initiatives to support small businesses and underserved communities. Its market position remains robust, competing alongside Visa and American Express as one of the most trusted names in global financial services.
Company Details
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