Overview
About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in technology services and consulting, delivering innovative solutions to address complex digital transformation needs. With a presence in over 65 countries and a workforce of more than 230,000 employees, Wipro helps clients achieve bold ambitions and build sustainable businesses.
Role Overview
The Associate role is focused on providing effective technical and customer support, ensuring timely resolution of client issues in line with process SLAs. This position requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.
Key Responsibilities
- Manage transactions and support processes to meet quality standards.
- Respond to client queries via phone and email in a courteous and professional manner.
- Document and track all customer interactions, problem-solving steps, and resolutions.
- Follow standard operating procedures to resolve client issues within agreed SLAs.
- Maintain and update internal knowledge bases and self-help documents.
- Identify recurring issues and propose preventive measures.
- Escalate critical issues to team leaders when necessary.
- Provide product guidance and troubleshooting assistance to clients.
- Offer alternative solutions to retain customer satisfaction.
- Participate in scheduled follow-ups to ensure service compliance.
- Attend product trainings and stay updated on feature enhancements.
- Collaborate with team leaders to improve training programs and service delivery.
Performance Indicators
- Number of cases resolved per day.
- Compliance with process and quality standards.
- Meeting SLA targets and achieving positive customer feedback.
- Maintaining productivity and efficiency metrics.
- Completing required technical training hours.
Mandatory Skills
Customer Service (Product & Service)
Why Join Wipro?
Wipro offers an inclusive, diverse, and supportive work environment. We are committed to equal opportunity employment and provide reasonable accommodations for applicants with disabilities. Join us to be part of a purpose-driven organization that values reinvention and continuous learning.
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Key Skills
Related Tags
Education Requirements
- Any graduate degree
Eligible Batch Years
Wipro
Wipro Limited is a leading global information technology, consulting, and business process services company headquartered in Bengaluru, India. Founded in 1945, Wipro has evolved from a vegetable oil manufacturer into one of the world’s most respected IT services firms. With a workforce of over 250,000 employees across six continents, the company delivers innovative solutions in areas such as cloud computing, artificial intelligence, cybersecurity, data analytics, and enterprise application services. Wipro’s mission is to help clients succeed in a changing world by leveraging technology, deep industry expertise, and a commitment to sustainability and social responsibility.
Recognized as one of the top IT service providers globally, Wipro has consistently ranked among the leaders in Gartner Magic Quadrants and other industry benchmarks. The company has made significant strides in digital transformation initiatives, renewable energy adoption, and diversity and inclusion programs. In recent years, Wipro has expanded its global footprint through strategic acquisitions and partnerships, strengthening its capabilities in high-growth areas such as digital engineering and cloud-native services.
Company Details
Connect With Us
Websitewipro.com