We are seeking an Associate, Global Technical Support professional to join our team. In this role, you will support customers worldwide to ensure their adaptive networks operate at optimal performance. This position is ideal for individuals who are technically curious, thrive in fast-paced environments, and are passionate about customer success.
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Ciena is a global leader in networking systems, services, and software, specializing in high-capacity optical and packet networking solutions. Founded in 1992, the company has grown to become a trusted partner for telecommunications carriers, cable operators, cloud providers, and enterprises worldwide. With over 8,000 employees, Ciena's mission is to enable a more connected and adaptive network infrastructure, empowering customers to meet the demands of an increasingly digital and data-driven world.
Ciena is renowned for its innovation in optical transport and software-defined networking, driving advancements in 5G, submarine networking, and cloud connectivity. The company has consistently been recognized for its strong market position and customer-centric approach. Recent achievements include expanding its Adaptive IP capabilities, enhancing its Blue Planet automation platform, and supporting major global network upgrades. Headquartered in Hanover, Maryland, USA, Ciena continues to shape the future of networking with a focus on sustainability, scalability, and intelligent automation.
Websiteciena.com
