Overview
About the Role
As an Application Tech Support Practitioner at Accenture, you will act as the primary interface between clients and their systems or applications. This role demands a commitment to quality service, exceptional communication skills, and the ability to resolve client issues using deep product knowledge.
Key Responsibilities
- Provide Level 1 (L1) technical support via the IT Service Desk.
- Troubleshoot and resolve technical issues efficiently.
- Log and document client interactions, issues, and resolutions in ITSM tools.
- Collaborate with team members to enhance service delivery.
- Support users through voice, email, chat, and remote desktop tools.
Required Skills
- Proficiency in Service Desk Management.
- Strong understanding of incident management processes.
- Experience with ITSM tools such as ServiceNow and BMC Remedy.
- Knowledge of Microsoft 365 (O365), MS Office Suite, and Active Directory.
- Hardware and software troubleshooting skills.
- Understanding of SLAs and ticket lifecycle management.
- Excellent verbal and written communication skills.
- Customer service orientation and problem-solving abilities.
Work Schedule & Environment
- Work from office in Pune.
- US/night shifts with 24x7 rotational schedule.
- Five-day work week; offs as per roster.
- Flexibility to work weekends and public holidays.
Qualifications
Minimum 15 years of full-time education. Experience ranging from 0 to 2 years in IT Service Desk or Technical Support is preferred.
About Accenture
Accenture is a global professional services company with expertise in digital, cloud, and security. We embrace diversity and inclusion, fostering a workplace where everyone feels valued and empowered. Our commitment to innovation and well-being helps our people thrive both professionally and personally.
Equal Opportunity Statement
Accenture is an equal opportunity employer and does not discriminate based on age, race, religion, gender, sexual orientation, disability, or any other protected status.
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Education Requirements
- Minimum 15 years of full-time education
Eligible Batch Years
Accenture
Accenture is a global professional services company renowned for its expertise in strategy, consulting, digital, technology, and operations. Founded in 1989, the company has grown to become one of the world's largest consulting firms, serving clients across more than 120 countries. With a workforce exceeding 700,000 employees, Accenture's mission is to deliver on the promise of technology and human ingenuity, helping organizations transform and innovate to achieve sustainable growth.
Accenture holds a strong market position as a leader in digital transformation, cloud services, and enterprise solutions, partnering with major technology providers such as Microsoft, SAP, Oracle, and AWS. The company is consistently recognized for its commitment to innovation, diversity, and sustainability, and has been featured in Fortune's "World's Most Admired Companies" list. Recent achievements include expanding its capabilities in artificial intelligence and cybersecurity through strategic acquisitions, and launching initiatives aimed at achieving net-zero emissions by 2025.
Company Details
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Websiteaccenture.com