NTT Data Hiring Helpdesk Associate (Bangalore) | Freshers Eligible

General Duties and Responsibilities

In this role, you will be responsible for:

• Providing IT Service Desk support, guidance and training to end-users on various IT devices, applications and processes.
• Recording, updating and escalating support issues to the next level promptly.
• Supporting all IT onboarding activities for end-users.
• Working with internal IT teams on system testing, integration and maintenance.
• Discovering new IT business tools to support business users and the internal IT team.
• Seeking, suggesting, evaluating and implementing process and technology improvements.
• Learning and growing into other IT business areas.

Requirements

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Strong team player.
• 24/7 rotational shifts, week offs and mandatory work from office.
• Comfortable working with various stakeholders.
• Strong troubleshooting skills, bug finding and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Windows 10, macOS, iOS, Android, Google Suite and Microsoft environment).